Return Exchange Policy

Returns/Exchange Policy

Please review these policies carefully as they are the Terms of Sale that govern your purchases at the Doodles online Store. They set out your rights and obligations concerning your purchases, including limitations and exclusions. Your placement of an order at the Doodles Website constitutes your agreement that these policies apply to the order, so be certain you understand them before you place your order.

 Garment orders are based on the measurements/sizes that you provide on our Website.

 Doodles will not be responsible for any inaccuracies in the final product (your custom order) instead of the measurements provided. We do not accept returns or exchanges of custom orders. If they are sent incorrect, defective, or do not fit following the size ordered, we'll offer you a free fix.

 Items that have any stains, emit, body odors or perfume scents, have any kind of marks, damages, or water stains will not be accepted for returns or exchanges.

 *Note: Above stated terms are only applicable if we are informed within 7 days after delivery.

 *Note: There is no refund for shipping and handling charges.

 Returning Orders after Delivery

 On delivery, please inspect the packaging for damage. If it appears that the products are damaged, please refuse to accept the shipment. We will refund the purchase price (excluding delivery charges, if applicable) as soon as the warehouse has handled your return.

 If you are for whatever reason not happy with the products you ordered, you may return the products delivered to you within Seven (7) calendar days after delivery, as long as:

• the products are unwashed and not used in any way
• the product is in its original, undamaged packaging (a carefully opened package will not be considered damaged);
• the product is complete: e.g. both items of a pair must be returned
• the product was purchased other than seasonal/discounted campaign

 You are allowed to try garments or shoes on for fit unless we have indicated otherwise (but you cannot wear them).

 You cannot return:

• products that have been tampered with
• incomplete product or partial order
• customized products (size, style & fabric customization)

 You are entitled to return products delivered to you if they are defective or otherwise not in conformity with your order when you received them. You can do so within 7 Seven days of receipt of goods. In the event your claim is justified, the purchase price will be refunded.

 When the product is returned, you will be refunded via your original method of payment. In the event that you have returned goods because they are defective or otherwise not in conformity with your order, we will pay/refund the full price of the products. If you return your order for no reason, you will need to pay for the return shipment and we will not refund the costs you originally paid for delivery.

 Exchange Terms

• Sale product/item cannot be returned or exchanged.
• The customer will be responsible for shipping costs of return.
• Make sure the product you are returning/exchanging is intact with all tags.
• All products/items purchased online can be exchanged within 7 days with the below-mentioned conditions.

1. The product /item received has a manufacturing defect or an incorrect style or size, at the time of delivery.
2. The product or item does not match with the original specification, or the product found to be not the same as you had actually purchased.

• Prior to shipping the return to Doodles, you will need to notify us within 3 days by calling us at +92 300 1366353 or by writing us at onlinesales@doodles.com.pk.
• Shipping and handling costs are not refundable. Please allow us two weeks for the processing of the refund.
• Articles purchased on "SALE" can be exchanged and replaced, but can't be returned. And the customer will bear the delivery charges. Moreover, "SALE" articles can only be exchanged at the online store, not on outlets.